Before going to us. I bought a plan of inr 1999 / - it was an unlimited plan.
The company later raised a bill of inr 6004 / -
The company wrongly claimed that i rejected the plan which is not true. At the same time no one gave them the right to charge me a different plan without my approval
Was this information helpful?
No (0)
Yes (0)
Aug 6, 2021
Complaint marked as Resolved
Matrix Cellular customer support has been notified about the posted complaint.
I would like to look into this personally. To investigate what went wrong here, request you to contact me directly on tushar.[protected]@matrix.in and let me know the details of the connection taken. I will ensure this is looked into on priority and that you have a resolution as soon as possible.
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score. Read more
I would like to look into this personally. To investigate what went wrong here, request you to contact me directly on tushar.[protected]@matrix.in and let me know the details of the connection taken. I will ensure this is looked into on priority and that you have a resolution as soon as possible.
Regards,
Tushar Agarwal
Head – Customer Care