[Resolved]  Matrix — Inflated bill / signatures

Address:Gurgaon, Haryana

I had taken a matrix number for two days for my trip to Bangkok. In total I made I outgoing and 2 incoming calls and did not use mobile data as my package did not permit and my hotel had provided wifi . I was surprised to receive a SMS from my bank that 10000/ has been charged by matrix. On enquiring they informed that my usage is above ten thousand and once the bill is generated only then anything can be done . My bill generation took over a month and a bill of 13589/ was received by me .Inspite of me writing seven mails to them no one has bothered to speak with me.??The so called contract forwarded to me about the terms has my signatures FORGED..Extremely upset about the way i have been cheated and will definitely take the legal course...
Atul Batra
matrix no.[protected]
[protected]@live.in
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Complaint marked as Resolved 
Matrix Cellular customer support has been notified about the posted complaint.
Verified Support
Aug 26, 2015
Matrix Cellular Customer Care's response
Dear Valued Customer,

Allow us to look into this, please be assured we will get back to you on this ASAP.

Regards,
Team Matrix
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