I had taken a matrix number for two days for my trip to Bangkok. In total I made I outgoing and 2 incoming calls and did not use mobile data as my package did not permit and my hotel had provided wifi . I was surprised to receive a SMS from my bank that 10000/ has been charged by matrix. On enquiring they informed that my usage is above ten thousand and once the bill is generated only then anything can be done . My bill generation took over a month and a bill of 13589/ was received by me .Inspite of me writing seven mails to them no one has bothered to speak with me.??The so called contract forwarded to me about the terms has my signatures FORGED..Extremely upset about the way i have been cheated and will definitely take the legal course...
Atul Batra
matrix no.[protected]
[protected]@live.in
Was this information helpful?
No (0)
Yes (0)
Complaint marked as Resolved
Matrix Cellular customer support has been notified about the posted complaint.
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score. Read more
Post your Comment