Max Bupa — Claim rejected by 3 times

Disgusting experience with MAX BUPA HEALTH INSURANCE POLICY.

It's feedback to max bupa insurance company.

I'm ajinkya anandrao bandgar
Policy holder of max bupa insurance policy.
I took max bupa insurance policy 1 year before dated July 2020.

Policy no. [protected]
Customer id. [protected]

On September 2020 i suffered from one accident.
In my workshop one piece of wooden block came and strick on my right eye and I feel little bit pain.
But after 2 to 3 days I feel uncomfortable and black shadow came and my vision was blind.
I getting blindness.

I went to hospital and get examined by Dr.Anil Kulkarni and dr. Deepti Kulkarni (Dr.Anil kulkarni sir is on board of max bupa and his hospital is also in list of max bupa)

On examination i suffer from retina detachment and need urgent surgery of my right eye.

I admitted and operated by Dr.Deepti kulkarni.

Dr.Anil kulkarni sir give me discharge letter with all specific medical terms which is requested by mr.kishor agent from max bupa.

But unfortunately my claim was rejected almost 4 times with different different reasons like your operation is not covering cataract surgery another reason was you have minimum 2 years waiting period, due to covid pandemic issue etc.

But agent fighting with top management people from max bupa but not with full energy.

Firstly it was not a cataract surgery but max bupa hiding behind this and claim rejected.
Another was waiting period, as I know in every policy after 30 days from date of procurement of policy all accidental case covers .
There is no any waiting period for that but again max bupa hiding behind this new reason and claim rejected.

It's very much worst experience with max bupa.

We told this thing to Dr.Anil kulkarni sir he scold to agent about this case and he suggested me another one agent who is lady and she told us she was India's top most agent from max bupa insurance policies and so on.

She tried to open this case again. For that we meet 3 times and she insure that she will
Settle the claim at any cost.

But on 4th and last meeting she told us we can fight for this claim and it definitely pass but you have to do one another policy with her area.
I suddenly recognize what going on her mind and how this people make fool to common people.

It's ridiculous thing that comes out that this people are there only for saleing there policies and didn't give any services.

I just mailing you because on July my policy period is over and I received mail from company for *RENEW* the policy.

I want to salute this pantulity for max bupa work and there agent who give best services.

Now how can I RENEW my policy and how I can built up relation with max bupa and suggest new people for this policy.

Hope I can get revert ans.as soon as possible.

Attaching doctor letters and policy card.

Thank you for your great service.

Ajinkya A Bandgar.
Miraj
Dist sangli
[protected]