Max Bupa — discrepancy between actual to the transition letter change in premium hike

Website:

www.maxbupa.com

Dear all
Yes, max bupa is really not responding properly to their customers even they were unable to clarify the recently increase in their health insurance premiums.

I chatted, talked over phone over around 16 hours and wrote emails to ms. Ruchi ramola then to ms. Gargi sahu with their irrelevant replies.

I have two polices one for my family and another for my mother recently they increased the premiums without any percentage margin limits.
[protected] (Family) actual percentage increase is 38.53%.
[protected] (Mother) actual percentage increase is 46.9%.

In their (Max bupa) transition letter they mentioned the change in premium:

[quote]
Change in premium
Your product has undergone a number of enhancements to ensure that it continues to meet your needs. Coupled with that, medical inflation is currently ~12% per annum. To ensure we are able to provide you access to the best healthcare facilities and treatment when you need it, we have revised your product’s premium. The premium revision is from -8% to +21% depending upon age, family combination and sum insured of the policyholder, for zone 3 customers. We have restructured our zones, with zone 1 and zone 2 customers having a 20% and 10% loading respectively above zone 3.
[unquote]

As per zone categorization i am comes under zone 2, the premium for zone 2 shall not cross beyond the mentioned range between minimum and maximum percentage for zone 3.
For, zone 2 the premium should be (-8% to +21%) + 10% the total should be maximum 31%.
In case of mine the actual increase in premium percentage is more then that of mentioned their transition letter.

Even, i asked many times if they have some different interpretation to the above quote clarifying the differences in the premiums but they are unable to explain me.
The service request nos.: 1664378/1664379/1685879/1693051.

Regards
Sandeep sahu ([protected]@gmail.com)