Max Bupa — Increment in basic sum assured

Address:

Nashik, Maharashtra, 422001

I mr. Shirshak chavanke have taken online health insurance policy named family first silver 1l+15 bearing policy number[protected] in year 2016. While taking policy your employee named mr. Nirmal kumar explained me all features of policy with future benefits of policy. Since there were two options for loyalty benefits one was gift vouchers and other was increase in basic sum assures by 10% per annum, where i choose for second option i. E. Increase in basic sum assured by 10% per annum. On 6th april 2017 i renewed above said policy without any previous claim. On 11th april i received hard copy of policy in which i came to notice that there is not any increment in basic sum assured or any voucher. Immediately i called customer care and told the said issue, the representative on other side promised me to solve said issue within 48 hours.
Upto 4th may 2017 i did not received any call from max bupa insurance company therefore again same day i called customer care and told the above issue, again your representative assured me to solve the complaint and arrange call back within 48 hours. I trusted on your words but until 29th may i dint received any call from your side so same day i again called customer care where i was informed that my complaint has been resolved and new policy has been issued with corrected sum assured. After demanding soft copy same day i received soft copy of corrected policy in which again i found that there is no increment in basic sum assure or any voucher. Policy sent to me was same policy sent previously. It has been two months for my complaint and till today it has not been resolved.