[Resolved]  Max Bupa — Max Bupa Silver Heart Health insurance policy: [protected]

Address:

Gurgaon, Haryana

Hi, I need details on the recent exclusion made in our policy on the "FALSE CLAIM" of Mr Pradeep Kumar Gupta being wrongly addressed as Hypertensive. There is NO REPORT, NO DIAGNOSIS made by your partner lab saying that he is "Hypertensive" then WHY AND HOW has Max Bupa made this ASSUMPTION, and created an exclusion in the policy? I spoke with Dr Manoj Mishra on[protected] for 40 minutes (call details were recorded and call was initiated by Max Bupa on 11:05am today) and he "acknowledged" and "confirmed" on the recorded message on the phone that the Diagnosis made by Lab did NOT say that my father was hypertension patient. Without any "DIAGNOSIS" OR "PROGNOSIS" OR "FORMULA" OR "REPORT", how can you create this exclusion in the policy? I need answers. How can Max Bupa make this wrong claim on a medical condition that has not been PROVEN by anyone!!? Neither their network diagnostic lab nor the Doctor who was appointed in the Diag lab, nor any medical practitioner by Max Bupa? WHo Is the authority behind this CLAIM? Thnx, Shruti [protected]@gmail.com