Max Bupa — Mediclaim policy

Address:

GOPINA RAJU , GOPLAPURAM POST MASEEDHI STREET PIN 534316.WEST GODAVARI DST

Policy no:[protected]
name :gopina raju
DOB:01/01/1966

hi my name is g sathish, recently my father(gopina raju) had met with road accident in december month and got admitted in hospital for multiple facial surgerieous.my father has taken policy through vijaya bank manager (gopalapuram) when i called manager and said about the issue, he said that he was effected with covid so please take the treatment and later we can claim reimbursement of the policy. so i admitted my father in rajhamundry hospital and got treatment and latter when i claimed the reimbursment from the maxbhupa they said policy is being procesing .and after 2 months now they are saying that my father was suffering from sugar and bp ...so they wont allow reimbursement .
one thing that i want to know was that treatment given to my father was related to surgery to face and teeth and bones how these are related to sugar or bp or so on...when i asked the bank manager about these then max bhupa company had aslo teriminated the policy of my father tooo was these lawfull please help me in these isssuee