Max Bupa — Unethical behaviour

I had a corona kavach policy no.[protected]. The policy states the policy will kick start if there is hospitalization due to corona. However my claim kcp 372 rm was rejected stating that hospitalization was not necessary. The hospitalization was recommended after +ve rt pcr test by registered medical practitioner . Company is denying my claim stating that admission was not necessary. Max bupa wants to over rule the wisdom of registered medical practitioner who after thorough physical and medical examination recommeded admission for treatment. Max bupa wants to escape from settling claim by saying that hospitalization was not necessary. I had 93% spo2 as per discharge summary. For this level government of india has prescribed admission to hospital for treatment. But max bupa want to ignore the guidelines as it wants to escape paying the claim. Max bupa has broken my confidence in insurance sector.