Max Bupa — unethical increase in premium

Address:

New Delhi, Delhi

I had taken health insurance policy from max bupa in mumbai from 2014 and it was being renewed every 2 years. I was told by their staff that there will be increase of 5-10% increase in the premiums on every renewal. But to my surprise this year in nov 2018 they increased my premium by 30% without any additional benefits. I called their office in new delhi and send them about 20 emails asking the reason for 30% increase in premium rate but did not get any valid reason or reply from them. I send emails to their grievance department and to their ceo but always it was their standard reply that this the premium which cannot be reduced. I even send my grievance to ombudsman in new delhi but did not receive any reply. Ultimately i had to do some adjustment in my policy to reduce the premium amount and had to renew the policy.
Being such a big and well known company in india their quality of customer service is zero and their management does not get care about their customers. They do not give any commitment in writing and will never deliver what they promise. So i would like to warn everyone that get everything from them in writing before taking any policies from them.