Max Life Insurance — fraud carried out on self by max life insurance (payment deducted twice)

This is with reference to a payment of 27, 504/-inr made to max life insurance on 24july, 2017. I later came to know that this was a fraud done to me. Below is the sequence of events which happened on 24 july, 2017 and how payment was made.

I got a call from deepak kumar contact number [protected] on 24, july 2017. He said that he was talking from max life insurance. As my life insurance policy, policy number[protected] premium was due on 24 july 2017, he said that he wanted to assist me in making payment. I said that my policy premium was always auto debited from my axis bank account, account number [protected], so this time also it will be auto debited as ecs. He said that as my agent has quit her job, so he can give me discount of the some amount which would otherwise go to the company max life insurance as commission.

My policy premium is rs.30, 647.87/- and he offered me to make payment of rs.27, 504/-.

I agreed to make payment. He shared bank details where i should transfer money. Below are the details :
Beneficiary name - max life[protected]
A/c no - [protected]
Ifsc code - idfb0020101
Bank - idfc bank
A/c type - current
Account amount - rs 27, 504/-

I initiated the payment of rs. 27, 504/- through neft to above bank account from my axis bank account but transaction failed. Reference number was neft/mb/axmb[protected]/max life 273844.

I didn't know the reason for failure. Deepak kumar called me again to confirm if payment was made or not. I told him that i had initiated the payment but it failed.

He then told me that the account which he had shared with me have expired. So he would give me another account number where i could initiate the payment.

I asked him how could trust you. He said that the beneficiary name contained my policy number, hence i could trust him.

He then shared to me another account number. Below are the details :
Beneficiary name - max life[protected]
A/c no - [protected]
Ifsc code - idfb0020101
Bank - idfc bank
A/c type - current
Account amount - 27504

I again initiated the payment of rs. 27, 504/- through imps but this time from my icici bank account. Imps ref no[protected]. The transfer was successful this time.

Deepak kumar called me again to confirm that payment was made or not. I said that payment was made.

I then told that i have one more policy with max life insurance, policy number[protected]. Why has he not asked me about that policy?

He said that he will check my policy details and then he will make a call again to me. He then called me again. Time was around 5pm. He said that i can make payment for second policy also.

I said that i first need the receipt of my first policy[protected] premium payment. He said that it would take 3 working days to initiate the receipt. I said that i will not make payment of my second policy till he provide me receipt of my already made payment. He said that he will try to provide me receipt as soon as possible.

I got receipt on 26 july, 2017 from max life insurance.

I had got call from his boss also from a landline number. He told me that deepak kumar had made some mistake in the system and my second policy status is also changed to paid. So now i will have to make payment for second policy. I said that i will not make payment. He then said that i should not tell anybody that i have not made payment for second policy. He said that status if both my policies was changed to paid.

On 28 july, 2017, i got mail containing payment receipt for both of my policies from "policy update".

But i was getting reminder mails and messages to have sufficient amount in my bank account, so that ecs can be made for two policies. My account did not have sufficient balance for the auto-debit ecs and hence ecs had bounced. I got notification for the same.

On august 28, 2017, my bank account axis [protected] was auto debited by rs 62, 238.47/- (Rs 30, 674.87/- + rs 31, 573.60/-) for my two policies with max life insurance.

I then called deepak kumar [protected] but the number was switched off.

I had raised complaint with max life insurance mail id service. [protected]@maxlifeinsurance.com on 31 august, 2017 and asked for explanation about why the amount was auto debited although payment was already made and receipts were also sent by them. They replied that no payment was made to their account.

Please help me to find these people and investigate on this fraud which is done with me.