[Resolved]  MaxBupa — Insurance Policy Terminates:

Address:Hyderabad, Andhra Pradesh

Respected Sir, I have taken Health Insurance policy in MaxBupa for my Father and Mother on November 24, 2013. Total i have paid approxmately 60000 + rupees for 2 years. My father has taken eye operation 1st year after 6 months in chennai hospital. I said to MaxBupa Executive same thing, His name is Srinivas Gadde, he said to me, we can claim that amount. you can submit total bills. So accordingly, i gave him total bills and he submitted those. after 1 month total policy is terminated. When i asked him, your father has diabetes since 25 years long, But when i'm taking policy i told him, my father and mother has diabetes patient. At that time he said no problem, any one can take the policy. The Problem is Insurance policy is terminated because of my father having diabetes, I intimated him when i'm taking that policy. Now he is saying "your not intimated me" and some time "i forgot now", its done since a long time. He is saying like that. My doubt is Is company doesn't check policy holders body?. when i'm taking policy, at that time must and should MaxBupa company need to do some tests? and that policy holder is eligible person or not they are checked at that time only. Here my doubt is with doing any tests how they accepting this policy? Like this they are cheating more people in society. Please take action on this. I've lost my money, time. we are middle class people, i know the value of that money. The Health Insurence Executives are cheating some many people for their commission purpose. we are saving that money since 2 years onwards. But because of wrong information form the Executives, we lossing my total money, time and health also. If they tell proper information at the time Opening the policy and if they do all the tests at the time of opening the policy then no problem. Please take action on this and i have lost money, time and health, Like me so many people are suffering in society. some documents are with me (Policy documents) now, but unable to convert those documents, if you need that for further discussion i can drop mail now. Here accepting only image documents, But that document is in pdf format. Thanks Vinod Kumar T cell:[protected]
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Jan 1, 2023
Complaint marked as Resolved 
I haven't received any resolution on my complaint...I have attached MaxBupa policy details
Max Bupa customer support has been notified about the posted complaint.
May 19, 2015
Updated by tvino35
Here my doubt is without doing any tests how they accepting this policy?

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Dear Vinod Kumar,

We regret the inconvenience caused to you. Thank you for sending in your contact number. We will get back to you at the earliest.

Many Thanks,
Team Max Bupa.
Dear Mr. Vinod Kumar,

We deeply regret that we cannot pass your claim due to non-disclosure of material facts at the time of sourcing the policy. Also we would like to inform you that your case has been reviewed by our team of doctors and we will not be able to honor the mentioned claim.

We once again apologize for the inconvenience caused.

All our endeavors is towards high customer satisfaction and we work relentlessly to achieve the same.

Thank you for writing to us.

Many Thanks,
Team Max Bupa
Till now no action on my complaint
Without solution, how can you marked as resolved?

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