[Resolved] Mcdonald's India — Delayed order & food was nibbled | |
I ordered food on zomato app (zomato order no:[protected])on[protected] no:BNH-DL[protected], showed on app will be delivered in 36 minutes, so I ordered at 7.10 pm, so will be delivered by 7.50 pm, soon it confirmed my order but then with a minute it change to will be delivered by 8.05 pm to 8.10pm, I tried calling the restaurant more then 10 times no reply, I called the valet he said no1 here & no1 answering.I started chatting with zomato executive they said they trying to get in touch but restaurant not answering, again the delivery time changed to 8.20 on to 8.30 pm..to my horror when the food arrived was totally drenched in Fanta but the seal as intact, but I was horrified when I opened the package 2 burgers were bitten as if some1 took a bite from it & 1 burger was drenched in Fanta.. horrible & pathetic customer service ..totally unprofessional and unacceptable. Why do we pay for packaging charges when McDonald’s has to send food in such a disgusting way I have all the pictures as proof, but some how cannot upload here Restaurant is at Nirman heights, Borivali Link Road, vazira naka, opposite Don Bosco School, MHB colony, goria nagar, Borivali West, Mumbai Maharashtra-4 Highly disappointed customer Shelly. Was this information helpful? | |
Aug 7, 2021 Complaint marked as Resolved McDonald's India customer support has been notified about the posted complaint. May 24, 2021 Updated by Shells_2208 Adding pictures       Verified Support May 25, 2021 McDonald's India Customer Care's response Dear Shelly, Thanks for writing to us. Your delight is very important to us. Kindly share your email id, contact number along with your detailed concern at [protected]@mcdonaldsindia.com and our team will take this ahead. Regards, Team McDonald's Verified Support May 29, 2021 McDonald's India Customer Care's response Dear Customer(Shells_2208), We request you to share your details at [protected]@mcdonaldsindia.com so that we can look into this. Regards, Team McDonald's Verified Support Aug 07, 2021 McDonald's India Customer Care's response Dear Customer(Shells_2208), Thanks for writing to us. Your delight is very important to us. Kindly share your email id, contact number and store's location along with your detailed concern at our DM and our team will take this ahead. Link: Regards, Team McDonald's | |
 2 Comments | |
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[protected]@mcdonaldsindia.com is this the email id?
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The manager at McDonald’s Don Bosco Amol had promised which he cannot fulfill.. such is McDonald’s word they commit & don’t fulfil & fool customers & emotionally tell them their stories that they are employees & corporate don’t allow them .. I was not ready for what he was offering but he insisted & pleaded me & now he back off his commitment what a shame
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