| Address: | Mumbai City, Maharashtra, 400080 | | Website: | MCDONALD'S |
As per you policy terms if we don't get a bill the item is free for us. This is similar. I was billed for wrong item which means I did not get a correct bill for the item I ordered.
Purchased Rose Flavoured Waffle Cone soft serve priced at 21/- and paid 21/- however received bill amounting 17/- where is difference of 4/- shown in bill. wrong bill issued
Details below :-
Hi All concerned,
I am visiting Rmall Ground floor Cafe or express counter of MCD since 14/15/16 Day Before Yesterday.. Yesterday and Today that is[protected] time 16:04:05 as per Bill's Order # 862 and Invoice # [protected] attached screenshot of the same for your reference. I don't have any other bills from past 2 time but this 3rd time It happen to be in my car dashboard. I had ordered Rose Flavored Waffle Cone on 14 and 16 and Raw Mango Waffle cone on 15 which was priced at 20/- on poster and 21/- while billing and when the bill was printed and handed over to me it was for 17/-. Without asking anything I paid at counter 30.. 10x3 notes and got 9/- change due back. Took it and enjoyed the Cone.
Later when I reached home It happened that I was going over my cars dashboard that I noticed properly that the bill shows soft serve costing just 17/- which is incorrect billing.
There was a tag or handout kept near billing machine stating that "IF YOU DO NOT GET A BILL THE ITEM IS FREE TO YOU" I haven't got the bill for the item I ordered or the price I payed for.. I haven't got correct bill for my item that I ordered consecutively 3 time in 3 days and got 17/- as bill amount however I paid 21/- as bill amount. I don't have any previous bills but I just have the bill dated[protected]. Attached screenshot.
I also was not given any Smiles Card which is mentioned to be given on purchase of any item. If you do not wish to promote sales than why do you print these smiles card and keep. If you keeping and mentioning that its supposed to be given on purchase of any items then do give. Dont just keep for show at counter. Why to waste paper printing them. Be ECO friendly.
My concern is regarding difference in billing of 4/- for 3 times which makes 12/- and then wrongly billed thrice which makes 21x3 = 63/-
Kindly do needful in compensating the above mentioned 12/- + 63/- at earliest.
If required I may approach Media for Help if not satisfied with the support from MCD.
Regards,
Dhaval Soni
[protected]
[protected]
Feel free to call me if any doubts or questions..
Was this information helpful? | 
Wad visited by ke today and the coustermer service was really bad ..as well there was a huge delay in the delivery if my order and the staff was not up to the mark too.
Pleade look into tr matter