Mcdonald's India — Discrepancy in online order vs Pos vs Self ordering machine. Order Number:DSN-DL[protected].

Address:	Sonal business park McDonald Gharda circle Dombivli east
Website:	www.mcdelivery.co.in

I visited McDonald's Dombivli Sonal business park yesterday at 8 Pm and the staff asked me to order food from the online portal as they had some issue with their POS machine. I was like ok and then i placed the order online for Mac Children double patty meal large and Piri piri the cost was Rs. 314. After sometime I checked that people are ordering at the store through the self ordering machine and POS as well. So I walked towards the self ordering machine to check the cost of my same order & I found that the same order now cost Rs. 194. I asked the staff so even he was confused later he checked the same order on their POS and now the cost there is Rs. 284.

I simply asked him to call his store manager so soon their other staff came up and said that their manager is not available. I asked their team lead to help me with a complaint register she said they haven't got. I asked her why is this difference and why am I asked to order online when everyone is ordering from POS. She refused to answer anything on it.

I insisted her to help me with a complaint link she gave me with feedback link. I asked her again she said please don't complaint. I simply told her that the problem is that no one complaints on an issue we just try to settle.

McDonald is cheating and looting all their customers