Mcdonald's India — Horrible Delivery experience

Today I have placed an order from the ESTEEM MALL, Mc Donalds through Swiggy. Since they do not have an option to write reviews on their app which is accessible to the customers for reference so I decided to write a review here and swiggy usually takes no action against any such issues.

Today I order 3 burgers and 1 mc puff and I am highly unsatisfied with the same. All the things were dry and were smelling. The food was not even hot even though the distance between the outlet and my house is just 7-8 mins. Every time before placing the order I have requested the outlet on call and also on the instructions on the app to put some extra sauce so that the burger is atleast easy to eat and swallow but despite of the yes yes, the needful is never done.
I can’t believe that a restaurant as big as Mc donalds doesn’t care about customer satisfaction and does not really care as to what the customer requires and here its not about the food being dry, the food was STALE and was SMELLINGGG as if they have not stored it properly or whatever.
Its the duty of the restaurant to make sure they are serving edible, fresh and hot food but none of this was done today and before.

Just because the outlet is one of the most choosen outlet doesn’t really mean that u guys stop caring about the customer.
I am highly unsatisfied as it is a complete waste of money, time and taste. After waiting for so long for the order and u get such a disappointing order.

I guess its high time that Mc DONALDs takes some serious action on this and after this I feel it is better to switch to alternative joints like Burger King hoping that they are more customer centric that you are !
I would really recommend people around me to stop ordering from you guysss.

I am really very unsatisfied and angry with the smelling and cold food delivered today.