Mcdonald's India — I did an online transaction with mcdonalds, my payment got deducted but the transaction failed

Website:

www.mcdelivery.co.in

Hello,

I placed an online order with mcdonalds on Sunday the 5th Feb 2017, and the money got deducted from my account.

However, the order was not processed as the transaction failed.

I called up the customer care number and they say that they have not received any transaction about the same.

However I contacted the payment gateway provider and following is the message I received from them.

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Hi Team,

Greetings!

Kindly find the mail trail and the below screen-shot of the successful transaction for your reference/ action and request you to address the customer's query accordingly.

Transaction ID: 2105849

Request ID PayU ID Bank Ref No. Action Amount Status Requested Time Success Time Bank ARN
[protected] [protected] [protected] capture 496.00 success [protected]:48:22 [protected]:48:22 NA

Dear Customer,

Please note, your query is being forwarded to www.mcdelivery.co.in.

Request you to kindly contact them for any further assistance related to the service/ refund.

Note: Please be advised that due to the business obligation, we are not authorized to share the merchant’s contact details.

I appreciate your understanding with regard to this matter.
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I have not received any refund for this order.

Awaiting your reply!

Regards,
Reshma