Mcdonald's India — mobile phone theft

Address:	400614
Website:	www.mcdonaldsindia.com/googlemap.php?state=Maharashtra

I have a complaint to raise regarding the theft of my mobile phone (Lenovo K6 note) from the premises of McDonald CBD Belapur Between 12AM - 1AM on 16th July 2018.

The Facts

1. The order number is 211 and was punched at 12:03 am (McDonald Time), but somehow the card transaction displayed at 12:10.

2. The phone was placed at desk which is directly opposite to the see through glass adjacent to the entry and exit gate.

3. The order took a bit more time than usual and we left after having our meal.

4. Phone calls were made to my device but somehow it got switched off within the premises.

5. We requested the manager present during that shift to show us the footage but somehow was trying to skip through the important parts after out first exit from the premises.

6. The timeline is mismatched as different time stamps are there for billing, security footage and actual time. WHY?

7. As mentioned initially by the at current manager of the shift the CCTV camera which captures the footage for the entry and exit point somehow missed a few inches of area of the adjacent sitting area exactly opposite to the see through glass where the phone was placed.

8 The weird part, in that time frame how is it possible for the walk-in customer to take away the phone and switch it off, and that to in a window of 15 - 25 minutes. There is a high probability that the staff present at that time has definitely stolen the phone. Reason being that a working staff must know that the security cameras do not capture that region from where the phone was stolen.

9. After my exit from the Mcdonalds premises, i straight away went to my vehicle and was on my way home. Within 10 minutes i got to know my phone was not there, i immediately went back to Mcdonalds CBD Belapur to recover my phone. As it turns out to be the phone was not there.

10. Lastly the manager present for the shift was trying to manipulate us to overlook the security footage, assigning the wrong camera while confronting, and immediately after our exit locked the entrance and no one was seen at the counter from outside the premises during the 2nd visit.


The given scenario has actually raised a doubt with regards to the service being offered by the McDonalds where a phone gets stolen within the premises especially from a part of the store where the CCTV cameras could not capture that particular area.