Mcdonald's India — need refund as the payment done successfully but order got failed.

Hi,

I tried placing an order on 15th october from mc delivery app and tried to make the payment from google pay via upi. But somehow the amount of rs.2291 got deducted from my account and the order didn't get placed.

I tried reaching to mcd helpcenter for this issue and got reply that the mcd system is showing the transaction of rs.2291 is made on 16th oct which i've made on 15th oct. How is that possible? I've made the transaction on 15th, you can refer the attached screenshot of google pay transaction.

Let me know when can i expect the refund, as the amount is deducted from my bank account and order didn't got placed.

Thanks,
Aditya
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McDonald's India customer support has been notified about the posted complaint.
Nov 06, 2018
Updated by Aditya Bodake
Hi,

There is no any response from MCDonalds they aren't responding to any mails sent on [protected]@mcdonaldsindia.com.

Below are the details of transaction:

●Registered Contact No. - [protected]

●Date of transaction: 15/10/2018
(McD system is showing it as 16/10/2018 as per their call center representatives)

●Payment Gateway : Google Pay UPI

●Payment Mode: UPI
([protected]@okhdfcbank)

●Order Id : (Order didn't got placed so don't have any)

●Payment Amount: 2291 Rs.

Google Transaction ID: CICAgKCCxarpSw

●UPI Transaction ID:[protected]

●My UPI : [protected]@okhdfcbank

Please look into this issue ASAP.

Thanks,
Aditya Bodake
Complaint comments 

Comments

Dear Aditya,

We are sorry to hear about your experience. Your delight is very important to us. Kindly share your Email Id, contact number and store's location along with your detailed concern at [protected]@mcdonaldsindia.com, and our team will take this ahead.

Regards,
Team McDonald's
24/10/18
To
P F Commissioner

Sub :- PF Amount not received

Organisation Name- Mcdonald's Family Restaurant( dadar star mall, dadar (w), mumbai)
Employee Name -Amar madhukar bhagat
Emp. Code[[protected]]
Contact - [[protected]] joening date- 20/12/2016 to 5/1/2017 pls

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