Mcdonald's India — payment issue

Address:

Bangalore, Karnataka, 560085

Dear mcdonald team,

Just to start with you have the worst customer care service available just to put across in word its "pathetic"

U never respond to any mail sent about any issue, your helpline number is nowhere available and ppl who speak are damn rude. Just to share my issue below lets see how soon this simple issue would be solved

There was a transaction which was made on 2nd march and you have introduced the socalled mcgold (Which ppl cant use) i tried using the same and made my payment with my debit card and as always at the last stage it said transaction failed and mentioned "please check the card details" but the irony is my amount got debited from my account..
However i tried again assuming it was my mistake and did the payment again and got the same error and later as i wanted the order i did the payment removing the mcgold thing and the payment was accepted that was interesting.

However my amount was debited twice and i have received the refund only once i am still waiting for the refund hope to get it soon..

Email : amruth. [protected]@gmail.com

Pic attached for reference..