[Resolved]  Mcdonald's India — Refund not Received

Address:

SUYOG PLAZA PLOT NO 1278 JANGLI MAHARAJ ROAD SHIVAJINAGAR PUNE 411004

I m Aarti Rathi
Email: aarti.[protected]@gmail.com
Mobile no: [protected]

Date: 20/08/2021 Around 1pm
Client ID: 61184
Batch ID: 12281
Crew ID:[protected] Rahul Gopal

I visit mcd, and I went to the counter for my order to place. I saw a good offer in mcd app. So I proceed with it. While payment. I choose to pay from my Google Pay. While payment done from my side. The counter person said that the payment is not done and response time out came. But the payment was done from my side. He told me to pay again and told me that the previous amount will be refunded to you in 24 hours max, He will mail mcd for the refund. So I paid again and got the bill. But I haven't received my amount till now. I tried contacting the counter person, he is just not responding now. I felt cheated, Hence contacting to this website. Why the refund process is not so transparent for mcd. I need my money back. I have all proof of payment and all.

When I called asked the counter person, whether he has mail that refund query or not, told him to share screenshot also. He said I did. But he did not send me the screenshot of mail or anything after constantly telling him to share.
Please kindly see into the matter. It horrifies me to even visit that place again.

This is the bill for the same: http://yourbill.me/4jl9q14ksk1s57u

Why I was told to pay again. Why I haven't received my refund yet. It seems difficult for me to visit mcd again. It was a bad experience.