Meesho — Meesho Delivered Damaged Used Product and Failed to Provide Exchange

I ordered an Ola scooter mat from Meesho. The product I received was torn, damaged, and looked like a used item. I raised an exchange request within minutes of delivery, but Meesho cancelled the exchange from their side without any valid reason. Later, I had no option except to request a return, which was also cancelled multiple times, causing unnecessary delays. When I contacted customer support, they falsely claimed that I had not contacted them within 48 hours, even though my exchange request was already raised immediately after delivery. Selling damaged products and then making customers suffer because of internal system issues is completely unacceptable. I request Meesho to improve its quality checks and customer service and take responsibility for such cases.