[Resolved]  Meesho — Meesho Urgent Complaint Regarding Non-Pickup and Refund Delay for Returned Product Request for Immediate Action

Address: Hyderabad

To,
The Consumer Complaint Department / Meesho Customer Support Team,

Respected Sir/Madam,

Order ID details :[protected]_1
ISSUE ID : MST-[protected]

I placed an order for a bamboo stool with cushion worth of Rs.1059, but instead received an entirely different product (a wooden rack). A return request was raised on 10th January 2026.

On the scheduled pickup, a delivery agent arrived on a bike and refused to collect the product, citing that it was a heavy item, and advised us to raise a complaint. Accordingly, a complaint was raised on 16th January 2026. Since then, we have repeatedly and clearly informed the customer support team (including Lokesh and Vijay) via calls and chats that this return requires a heavy-product pickup.

Despite multiple follow-ups and clear communication, on 17th January 2026, yet another delivery agent arrived on a bike and again refused the pickup. This reflects a complete failure in coordination and ownership.

Further, whenever we attempt to speak with a supervisor or manager, our calls are deliberately kept on hold and eventually disconnected. This behavior is unacceptable and highly unprofessional.

Adding to this frustration, I receive daily WhatsApp messages stating that the product “will be picked up today, ” yet no one has shown up to date. It has now been over 10 days since the return request was raised, with no resolution, despite continuous follow-ups.

This level of negligence, lack of accountability, and disregard for customer concerns is unacceptable. The customer support team has consistently failed to understand or act upon requests to prioritize and escalate this issue.

I expect your urgent response and resolution at the earliest.

I request immediate intervention from senior management, arrangement of a proper heavy-item pickup, and a definitive resolution timeline. If this issue is not resolved immediately, I will be compelled to escalate this matter further through formal grievance and consumer protection channels.

Sincerely,
Swapna