[Resolved] Meesho — Refund or redelivery request for returned croma 1.5 ton ac

[Resolved] Meesho — Refund or redelivery request for returned croma 1.5 ton ac

S sarkarjack from kolkata, West Bengal Apr 8, 2025 Apr 15, 2025 This thread was updated on Apr 15, 2025

I am writing to raise an urgent issue regarding my recent order of a Croma 1.5 Ton AC placed through Meesho. The product was delivered on 2nd April 2025, and I initiated a return request on the same day. The item was picked up successfully by Bluedart, with the shipment refusal confirmation code: 828454 and Valmo tracking number: VALGS[protected]. As per your return policy, the refund should have been processed within 48 hours of pickup. However, to date, there has been no update on the refund status in your app or website, and I have not received any confirmation via email or SMS. Despite contacting your customer care team multiple times, I have not received any clear response or resolution. Adding to the confusion, I was informed today that the product may be redelivered, which contradicts the return request already completed. I also followed up with customer support regarding this, but the issue remains unresolved. This delay is causing significant concern, especially as the order was paid for using my RBL Bank credit card. If the refund is not processed by 22nd April 2025, the transaction will be converted into a credit card payment, which I am unable to manage. Order Details: • Product: Croma 1.5 Ton AC • Order Date: 1st April 2025 • Delivery Date: 2nd April 2025 • Return Pickup Date: 2nd April 2025 • Courier Partner: Valmo / Bluedart • Tracking Number: VALGS[protected] • Shipment Code: 828454 • Payment Method: RBL Bank Credit Card • Order ID: [protected] Request: I kindly request your urgent intervention in resolving this issue. Please ensure that the refund is processed immediately or the product is redelivered, depending on the final resolution. I also request a written confirmation of the action being taken along with an estimated timeline. If I do not receive any update or resolution within the next 48 hours, I will be forced to escalate this issue further as an official complaint. Thank you for your immediate attention to this matter. +2 photos Was this information helpful? No (0) Yes (0)
Apr 15, 2025 Complaint marked as Resolved Unfortunately, I have not received a response yet regarding my complaint. I am still awaiting a resolution and would appreciate an update on the status of my case. Apr 15, 2025 Updated by sarkarjack Dear Sir, I am writing to raise an urgent and unresolved concern regarding my recent order of a Croma 1.5 Ton AC, placed through Meesho. Timeline of the Issue: Order ID:[protected] Order Date: 1st April 2025 Delivery Date: 2nd April 2025 Return Initiated & Pickup Date: 2nd April 2025 Courier Partner: Valmo / Bluedart Tracking Number: VALGS[protected] Refusal Code: 828454 Return Reference: MST-[protected] Payment Method: RBL Bank Credit Card Cardholder: Mr. Sandeep Sarkar Despite your policy stating that refunds are processed within 48 hours of return pickup, I have yet to receive any refund or formal update. On 9th April 2025 at 2:06 AM, I received a message stating that my concern was closed under Reference ID MST-[protected]. The message claimed I missed a call from your team, which is absolutely incorrect — no call was received. On 11th April 2025, I contacted your support team again and was told that the product would be re-delivered by 7:00 PM the same day, which caused further confusion since I had already received a message from Croma stating the order was cancelled. Now, the delivery date has been changing repeatedly: Earlier shown as 14th April Then changed to 17th April And currently it is wrongly showing as Delivered, which is false. This inconsistency in communication and lack of proper resolution is not only frustrating but also highly unprofessional. My Urgent Request: Please initiate the refund immediately, or clearly confirm if the product will be re-delivered. Send a written confirmation via email or SMS stating the action taken and an exact timeline for resolution. If the refund is not processed before 22nd April 2025, the amount will be converted into monthly installments by my RBL Credit Card, which I cannot manage. If I do not receive a resolution within the next 48 hours, I will be compelled to escalate this matter to consumer grievance forums and financial regulatory bodies. Thank you for your urgent attention to this matter. I expect a prompt and clear response. Sincerely, Sandeep Sarkar Contact: [protected]@gmail.com
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