Meesho — Orders Marked Delivered Without OTP Valmo AWB VL00838040 | Incorrect Closure of Help Tickets

Address: Bengaluru Bangalore District Karnataka India

A serious delivery and security concern regarding multiple Meesho orders that have been incorrectly marked as delivered using OTP confirmation, despite no OTP ever being shared by me with any delivery agent.

Summary of the Issue:
I had 4 orders placed on Meesho.
1 order handled by Delhivery was successfully cancelled without issue.
3 orders handled by Valmo have been marked as delivered without OTP confirmation, which is factually incorrect and concerning.
Incorrect Deliveries – Valmo
Courier Partner: Valmo
AWB Number: VL00838040
Orders Status: Marked as Delivered Early
OTP Shared by Me: No (Never shared with any delivery agent)
Physical Delivery Received: No

Despite this, my help tickets were closed unilaterally stating that delivery was confirmed via OTP.

Help Tickets Incorrectly Closed
The following tickets were raised under Delivery Related Concern and later closed with the same incorrect justification:

Issue ID: MST-[protected] – Closed
Issue ID: MST-[protected] – Closed
Issue ID: MST-[protected] – Closed
The closure reason mentioned that delivery was confirmed via OTP, which is incorrect and misleading.

Why This Is a Serious Concern
OTP-based delivery is meant to ensure customer consent and security.
Marking orders as delivered without OTP indicates either:
A process failure, or
Incorrect / fraudulent delivery confirmation
This has resulted in financial loss and mental harassment, along with loss of trust in the delivery mechanism.
My Request
I respectfully request the following actions on priority:

Immediate investigation into Valmo deliveries against AWB VL00838040
Proof of OTP generation and validation logs (timestamp, mobile number, confirmation source)
Immediate refund or re‑delivery for the 3 affected orders
Reopening and correction of the wrongly closed help tickets
Appropriate corrective action to prevent such incidents in future
I have attached screenshots of the help tickets and order status for your reference.

If this matter is not resolved within a reasonable timeframe, I will be constrained to escalate it further through appropriate consumer grievance channels.

I request your urgent attention and a written response on the actions taken.