| Address: Fashnear Technologies Private Limited 3rd Floor, Wing-E, Helios Business Park Kadubeesanahalli Village, Varthur Hobli Outer Ring Road, Bellandur Benga |
Order ID: #[protected]
Product: Basco Wooden Box
Courier Partner: Delhivery
Order Date: 3rd April 2025
Return Requested: 4th April 2025
I ordered a Basco Wooden Box from Meesho, which was delivered on 3rd April 2025. Unfortunately, the product arrived damaged — the sliding panel was broken — and it was made of poor-quality plywood, not as described. I raised a return request on 4th April 2025 due to these issues.
Since then, I have faced severe service failures:
Six pickup attempts failed because the box was too large to be transported on a two-wheeler. Despite this, all delivery agents arrived on bikes or cycles. I informed Meesho customer care and the agents directly, but the issue persisted.
On 15th April at 4:50 PM, the product was finally picked up by Delhivery (AWB: [protected]).
The next day, I was informed that the item had been returned from Dankuni and was being sent back to me without any proper explanation.
I made multiple calls to Meesho customer support. Each time I requested escalation, the calls were either dismissed with unhelpful responses or disconnected after long holds.
Since then, no genuine pickup attempts have occurred. The app shows auto-rescheduled pickups, but no delivery agent has come, and I received false emails stating “pickup failed” without even getting a call.
To make matters worse, the return request was closed by Meesho on 27th April 2025, without resolving the issue or refunding my money. There is now no option in the app to raise a new return or refund request.
I have already:
Emailed Meesho support and escalation teams
Called customer care multiple times
Contacted them via LinkedIn
Still, I have received no response or resolution.
Was this information helpful?
Post your Comment