Meesho — Return request rejected inspite of giving many proof

Address: Meesho Helios Business Park, Kadubeesanahalli Village, Varthur Hobli, Outer Ring Road, Bangalore, Karnataka, India, 560103.

I recently ordered a product from Meesho (seller: Zaihabib) and received it the day before yesterday. Upon opening the package, I discovered that the product was completely different from what I had ordered. I immediately raised a return request with Meesho, but it was canceled, citing a "quality check failure" – despite providing substantial proof, including a video of the package being opened.

When I contacted customer support, they insisted that the correct product was delivered. However, when I requested proof, they refused to provide any and declined to escalate my complaint further. They simply stated that they could not assist me with the issue.