Meesho — URGENT: Wrongful Denial of Return/Refund for Order ID:[protected] under "Fair Usage Policy"

Address: India
Website: www.meesho.com

Dear Meesho Support Team and Grievance Officer,
I am writing to formally log a complaint regarding my Order ID:[protected], delivered on July 10, 2026. My legitimate request for a [Return / Refund] has been automatically rejected by your system citing your "Fair Usage Policy".
This blanket policy denial is completely unjust and a direct violation of consumer rights, as I have valid grounds for my request.
Details of the Issue:
Product Name: Waterproof silicone shoe covers for men &...
Issue Faced: Items were missing
Monetary Value: ₹524
As an honest consumer, I am not violating any fair usage guidelines. I am simply requesting a resolution for a mistake made on the seller's or logistics partner's end. I have clear proof of this issue, including unboxing photos/videos and pictures of the original outer packaging showing the shipping label weight.
My Demand:
Please manually override this automated system flag immediately. I request you to process my full refund of ₹524 or approve a physical return pickup for this specific order within the next 48 hours.
I ordered four pair but only received one. This is the reson behind refund.
If Meesho fails to resolve this issue and continues to lock my account out of refunds under a generic policy clause, I will be forced to escalate this matter officially to the National Consumer Helpline (NCH - 1915) and file a formal grievance case through the E-Daakhil portal for unfair trade practices. I have call recording which I am not able to upload here.
I expect a prompt, human response to this email ticket.
I am attaching all proofs.
Sincerely,
Pawan Sule
+91 [protected]
+1 videos
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