[Resolved] Mega Cabs — mega cab services

Deepa Rambhatla

from Kolkata, West Bengal

Address:

Kolkata, West Bengal, 700107

Have sent a detailed mail to the customer support regarding the delay in the arrival of driver to drop at airport, to which the mega cab services feel great about being dropped at the mentioned location with a delay of40 min. They say they cannot compensate and can proceed to complain to whomsoever.. The service was provided... Time needn't be bothered as they don't feel so. Delayed arrival, no message from megacabs seems to be their pattern and unique style of working, only to cause inconvenience.

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Dec 25, 2018

Complaint marked as Resolved

Mega Cabs customer support has been notified about the posted complaint.

Verified Support

Nov 24, 2018

Mega Cabs Customer Care's response Dear Customer,

Please accept our sincere apologies for the inconvenience this experience might have caused to you. My clarification in no manner rebukes the fact that our people have inconvenienced you and is taken up seriously by the management. I assure you it has been discussed with relevant team members and corrective actions have already been taken. We assure you to treat our Priority Customer. Let me also assure you that what happened in your case is not typical of Mega Cabs level of customer service. We continue to be committed to providing you and all of our customers with the highest standards of service in the industry.

Thank you for sharing your feedback with us and it has proved really valuable to us. our Team will contact you soon over this issue.

Regards
Mega Cabs