Mega Cabs — Mega Cabs Bangalore and driver charged lot extra

Address:

Bangalore

I took a ride from Bangalore airport to Jakkur on 11th Dec 2022 early morning, on Taxi # KA50A6300. No cab service people were at their taxi counter(s) at the airport. So I had to stand in line for airport taxi and got this cab. As soon as I sat and mentioned my destination, the driver called up someone and told them my location and said he has to get back to airport - empty or whatever. So looks like at the start itself the cab service has initiated manipulating the bill for charging extra for his ride back. On completing the trip, apart from the actual fare calculated as per the boarding time, I got charged for the toll (it's not a rule for cab services to charge for toll tax), as well as 120 rupees extra. This was new and the driver said I have to pay what's in the bill. I spoke to the customer service. Also spoke to the cab service manager/supervisor at the airport. Both of them and the cab driver insisted that these are parking charges to be borne by the customer. This is absolutely unheard of. Each party was pushing the issue asking me to talk to other party saying these are regular charges, and I have to pay now and can talk to customer service later. I knew I wouldn't get back the extra amount and this is a bad practice. I spoke to the customer service next day and asked what the charges would be on a weekend at the same time I had taken the cab - initially I was told the lesser amount (minus 120) and when I asked why I was charged more, the CSR spoke to someone and gave the same response as parking charges- it shows as Trip charges in the bill. Now I am unable to reach them as they seem to have blocked me. I would request a refund of the extra amount - 120 + the toll charges, or at least the 120 additional charges.