[Resolved] Meru Cab Company — Cab Cancelled in Last Moment

Mehul Talajia

from Mumbai, Maharashtra

Address:

Bangalore, Karnataka

I was having a confirm booking for pick up with reference no. 26596949. At last moment driver not reached, So Meru tried to arrange for alternate cab and asked for 20 min time, as I have planned my travel little advance so I said ok. After 20 min again I got call from Meru that they will not be able to provide pick up. This incident ruined my travel. I missed my train. I want an appropriate response from Meru team regarding this. I would like to attached a link of times of India where Meru CEO is assuring that no last moment cancellation will be done by Meru. http://timesofindia.indiatimes.com/city/mumbai/Now-no-last-minute-fleet-cab-cancellations/articleshow/17485549.cms

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Complaint marked as Resolved

Verified Support

Mar 20, 2015

Meru Cabs Customer Care's response Hi Mehul, Sorry for a delay in response here! Recently we overhauled our Customer Service operations and decided that we'd connect with all customers, respond to their feedback, and take strict corrective measures that may be required. It's our endeavour to provide on-time service to all our customers and if we fall short, we must immediately respond and act on it. Your feedback helps us improve our services further. We deeply regret that we missed out on your message earlier. However, at times, things do go out of our control as far as human behaviour is concerned. We appreciate your sharing the concerns. Your feedback has been put on record and we assure you we've taken strict measures in response. To report any such incident in future, please write to us at [protected]@merucabs.com along with details. Plz give another opportunity to serve. Hopefully we won’t disappoint you this time around. Warm Regards, Team Meru