[Resolved]  Meru Cab Company — Pathetic cab service from Meru Genie in Bangalore

Address:

Bangalore, Karnataka

I had booked a cab for a pick up at 11:45 AM in Meru Genie [ ref no 33400523] on Saturday( Dec 27th-2014) and got the confirmation sms. I clearly told the customer care executive that it’s a railway station drop and make sure the cab comes in time because we have a train to catch and if they don’t see a cab tell me right now but they confirmed saying they do have a cab and it will come on time. Got a call from customer care at 11:30 saying the cab is not available, just 15 mins before the pickup time. This was unexpected, When I shouted they said had arranged another cab at 12 PM but things took an ugly turn when I didn't receive any call till 12PM. When I called the customer care to inquire about the cab they said it’s not available and now the cab can be arranged only at 12:45 or 1 PM. The whole world turned upside down because I had a train at 1:30 from yeshwantpur railway station and it takes almost 1 hour 15 mins to reach from doddabalapur road where I stay. I quickly booked another cab but wasn't able to make it to the station. I missed my train. I would like to talk to the management before filing a case in the consumer court and talking to times of India and other media company before taking necessary action. How can these guys play with us when I said I have a train to catch. Will be sending the ticket attachment shortly. This was for my friends staying with us in Bangalore( married couple) who wanted to go home( Kolkata) to celebrate new year. Imagine if someone had an international flight to catch? Pathetic service. I am going to file a case against Meru Genie. Have already informed Meru Genie an hour back. They said someone will reach me in 24hrs time. I will ask the cops to listen to the audio log file of our tele conversation to authenticate this review. Please contact me if you need any more information. I would like to file a consumer case against Meru cab. Thanks, Prabin Bangalore [protected]