[Resolved]  Meru Cab Company — Reference Number[protected] Cab not available

Address:

Gautam Buddh Nagar, Uttar Pradesh

I had made a booking for Meru Genie (Reference Number[protected] in advance for travel from Noida Sec 11 to New Delhi Railway Station on 25 Dec'14 for 06:15 a.m. I made confirmation calls on 24th and 25th Dec'14 (early morning at 5:45 a.m.) and it was confirmed by customer care that my booking for 25th is confirmed and the cab will be available. On 25th Dec'14, i was informed 10 minutes prior to the departure timings that due to unavailability of cabs, my booking is being changed from Genie to Meru normal the charges for which are way higher than the Genie cabs. Having no option at that time, i was compelled to say a yes and pay a much higher price for my travel to railway station. Later on, when the cab driver Mr. Sanoj Kumar (CAB No. DL1RY4928) called me and he told that he was at Laxmi Nagar (very far away from Noida) at 06:15 a.m (the time of booking) it is clear that he could not have made it to my pickup point and I was sure to have missed the train. Then i took an auto and somehow reached railway station but when i reached, train already left from the station. Due to your pathetic service, i missed my train and then i have to travel next day after booking my ticket in tatkal(i got wait list ticket in tatkal booking) which is again at much higher price. So, in total i was in loss of more than Rs.3000 for cancellation of my ticket and booking ticket for next day in tatkal. My wife is pregnant and she has to stand for more than 3 hours because i have no other option left since my ticket was in wait list. So, i want my financial loss to be recovered totally at least. Hoping for a quick resolution from your side. Regards, Rahil Dhawan [protected]