[Resolved]  Meru Cabs — Callous and irresponsible services

Address:	New Delhi, Delhi, 110008
Website:	www.merucabs.com

I feel sorry for the state of affairs of your service provided and regret my recent bookings with you. I mail in this forum as the companies mail ID [protected]@merucabs.com bounces back mail. Booking 9th oct : ref no 44997708 for 6am, pick up south patel nagar, new delhi to New Delhi railway station, driver name :Nawal Kishore Yadav. Mr Nawal reached the pick up location on time and from there on till the station he kept cursing Meru cabs for sending him to this location . He kept harping about how you guys have ill planned routes and pick up points for drivers as he had to a back and forth round to the same place. It was the weirdest cab journey so far as he kept abusing your company infront of my wife and son. Booking 11th oct : ref no 45072083 for 10:50pm : Pick up :New Delhi railway station: Drop - south patel nagar, Driver name: Ashok Singh I started calling Mr singh at 10:30 pm and called him non stop to find out where he was parked as we were very tired of our long journey and wanted a cab ready. Mr singh 's phone was switched off throughout. We had to get out of the station and get a cab ourselves. Now, I get a call from you company from +[protected] at 11:06pm asking me why i cancelled my ride . I cancelled ??? I spoke to your executive and informed him about both my rides, i am sorry as his "Sorry Sir" just simply does not compensate the botheration i had to deal with. Secondly, You sent me a mail of my trip report with charges of the trip with service tax charged. This is sheer cheating at your part. I shall be reaching the appropriate forum as a consumer for this issue. I really do not need to explain you that you really cannot send me a bill or a receipt of something i did not avail for or use. I did not cancel the trip, this trip was abandoned by your driver by switching of his cellphone. Your company services have put me under unnecessary distress at late hour in night with my family. You have blatantly ignored my complaint to your executive and send me a receipt of a trip i did not make with you. This was surely not expected out of a company of your stature.