Meru Cabs — Fraud

Address:

Mumbai City, Maharashtra

Following is my mail to Meru: Dear Sir, Very humbly with due respect consider my complaint and request appropriate action. On 10th April 2015, I booked Meru from Kandivali to Koparkhairne from my mobile app for services to be availed on 13th April 2015. Looking at your exciting 30% cash book offer, I refilled my wallet for 3000 on 10th April itself and booked journey for 13th April . This means my wallet balance was 3256 before 3 days of the journey. On 13th April, your Driver arrived on time and it was conformable journey altogether. The moment journey ended, the driver told me to pay cash INR 761. It was technical fault from your end due to which money did not got deducted from wallet balance and I was supposed to pay cash. Reasons for complaint to consumer forum: • When I called customer care they insulted me saying that they were helpless and I cannot step out until I pay (have call recordings – will be produced to court); • When I gave call to driver, your customer care executive told not to leave customer unless he pays; • The driver took me to Police station wasting my 1 hour instead of me requesting him to wait so I can get money from my client where I was supposed to get dropped; • This strategy of 30% cash back is only to show people and break market competition; • You could have deducted money from my wallet later when I gave an option that I will write a mail to meru allowing them to deduct and only then I will leave from car; • After a lot of efforts and wasting lot of time, I was able to convince that I can beg from client and pay the driver. I will soon forward you consumer complaint no. and file a suit for loss of time, reputation and respect, fraud for not allowing 30% cash back with all relevant documents and phone recordings. The copy of this will be sent separately to leading newspapers all across country and my company who regularly promotes Meru. I will make sure that none of my friends, colleagues, relatives, family members and all those innocent customers who reads my article and who were given wrong 30% cash back promise, will never ever book Meru. Warm regards, Hetav Registered Email in Meru – hetav.[protected]@gmail.com Mob - [protected]