[Resolved] Meru Cabs — Meru Cabs - Worst service wants customers to be in trouble | |||
I booked Meru cab at 4.40pm on April 30th 2015 from Bommanahalli, Bangalore to Majestic railway station.Half an hour before travel, I got the message that driver will come, but after sometime driver told he cannot come because he can reach only after 1 hour. Although I booked 2 days in advance, I found the service unreliable since they should have informed me if there is any delay from the drivers part, especially when going to railway station to catch train. Now comes the Worst part 1. I was planning to travel with whole family and small kid and I was in deep frustration how to reach railway station, if I miss it the train fare will be gone and face rebooking hassles. 2. When I called customer service, surprisingly nobody was picking the call for half hour 3. Finally, after half an hour, customer service is redirecting to Bombay call center, and then call getting disconnected, this was happening multiple times and again 15 mins lost. 4. Finally, when I got the right person, they cannot find alternate driver to pick me up, even though I told the wholes story. 5. The final frustration came when I got email from Meru Cabs about the trip receipt that was never made.The distance was wrongly written as 58.7 km, (actual comes to 13kms, from Bommanahalli to Majestic) shows how much trouble they want to create.When I called customer service again, I was told it could be due to system error which is unbelievable. Here are the details I got in my email TRIP REPORT Customer Name Manu Nair Booking Ref. No. 38831492 Mobile No. [protected] Cab No. KA53A8549 Report Srl No. M32052079 TRIP DETAILS Date 30 Apr 2015 Pick up Location BOMMANAHALLI, BOMMANAHALLI Drop Location MAJESTIC Distance 58.7 km ?????????????????????? (everybody knows distance comes to 13 kms as given in map) Start time 16:39 (hh:mm) End time 18:29 (hh:mm) Waiting Time 00:11 (hh:mm) Fare Rs. 1147.10 Discount Rs. 0.00 Net fare Rs. 1147.10 Convenience charge Rs. 0.00 Total amount Rs. 1147.10 Service Tax Rs. 56.71 Total amount payable Rs. 1204.00 Was this information helpful? | |||
Complaint marked as Resolved
Verified Support May 11, 2015 Meru Cabs Customer Care's response Hi Mgn,
This is completely unacceptable and definitely not what we stand for. We truly regret the trouble you had to go through.We assure you we’ll promptly carry out an investigation and get back to you.
Warm Regards,
Team Meru
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