[Resolved]  Meru Cabs — Stole Rs 225 from without any receipt.

Address:

Ernakulam, Kerala

I am copy pasting the mail I've sent to them here. Hey, Where is my Rs 225 /- that you guys stole from me ?? First of all let me inform you this. I've already contacted you on a complaint 4 times regarding the issue that I am going to mail you.So this time I really need it to be solved. I did a big mistake by booking a Meru Cab on 23rd August 2015. I chose Meru because there was an offer of 50% discount if I am paying through my paytm wallet. Now what happened is, the idiotic driver forgot to switch on his device on the course of my journey. As a result I didn't get the "End of ride" message on my mobile. So the driver said that I will have to pay by cash and therefore my wallet offer will not be applicable. He connected me to the customer care which was attended by a very unprofessional employee of yours. He said he cannot do a damn thing about this and asked me to settle it with the driver. So I was forced to pay by cash an amount of Rs 225/-. After 10-15 mins I've got a message saying my wallet was deducted for Rs 186. I was so angry and called the customer care and that driver again. They said they will take care of the situation and I will not lose a penny on this. They said they will resolve it in 48 hours. This 48 hours talk continued over 3 more calls. Then one fine morning, they refunded Rs 93 back to my wallet. What about the rest of my cash ?? To make things simple to you (since I believe you don't even understand the situation very well). Total amount paid by me = 225 (to driver ) + 186 (from wallet) = 411 Amount refunded = 93 Rs Original Amount = 93 Rs So 411 - (93 + 93 ) = 225 !!! Where is this 225 gone ?? Do I need to go to some customer forum to resolve this now ?? Details : ******** Name : Shyamlal P V Email : [protected]@gmail.com TRN : 43641679 Driver Name : VinodKumar Cab No : KL39D5561 Driver No : [protected]