Meru Cabs — Unreliable service multiple times

Address:

Bangalore, Karnataka

I booked Meru cab at 4.40pm on April 30th 2015 from Bommanahalli, Bangalore to Majestic railway station.Half an hour before travel, I got the message that driver will come, but 10 mins later driver told he cannot come since it will delay by 1 hour. Although I booked 2 days in advance, I found the service unreliable since they should have informed me if there is any delay from the drivers part, especially train journey. Now comes the Worst part 1. I was planning to travel with whole family and small kid and I was in deep frustration how to reach railway station, if I miss it the train fare will be gone and face rebooking hassles 2. When I called customer service, surprisingly nobody was picking the call for half hour 3. Finally, after half an hour, customer service is redirecting to Bombay call center, and then call getting disconnected, this was happening multiple times and again 15 mins lost. 4. Finally, when I got the right person, they cannot find alternate driver to pick me up. 5. The final frustration came when I got email from Meru Cabs about the trip receipt that was never made.The distance is correctly written as 58.7 km, (actual comes to 13kms, from Bommanahalli to Majestic) shows how much trouble they want to create.When I called customer service again, I was told it could be due to system error which is unbelievable. Here are the details I got in my email TRIP REPORT Customer Name Manu Nair Booking Ref. No. 38831492 Mobile No. [protected] Cab No. KA53A8549 Report Srl No. M32052079 TRIP DETAILS Date 30 Apr 2015 Pick up Location BOMMANAHALLI, BOMMANAHALLI Drop Location MAJESTIC Distance 58.7 km Start time 16:39 (hh:mm) End time 18:29 (hh:mm) Waiting Time 00:11 (hh:mm) Fare Rs. 1147.10 Discount Rs. 0.00 Net fare Rs. 1147.10 Convenience charge Rs. 0.00 Total amount Rs. 1147.10 Service Tax Rs. 56.71 Total amount payable Rs. 1204.00 |