Metro Railway, Kolkata — harassment during bag scanning at the noapara metro station, illbehaviour of metro security staffs

Address:

Howrah, West Bengal, 711103

Dear sir/madam, dated: 08.09.18
Let me draw your kind attention to the fact that the noapara metro station need to pay much attention from your end. Stating the situation below:

1. Metro staffs of noapara metro station (Specialoly the female security staffs and also the male staffs) are extremely noncooperative in nature. Their behaviour is also very rude towards the common passengers. They talk with common people like the way that they are police and other people are all criminal.

Please depute some much responsible staffs to this end with the replacement of the existing staffs. Passengers are neither criminal nor street beggar. They are not a part of charitable service and each passengers are paying to avail metro service.

2. Please arrange a manual scanner at the metro smart gates as many of the passenger with small luggage are avoiding the scanning point due to long queue at the scanning point, where as they are harassing daily passenger to stand in queue which even lead to failure in catching train in office hours. This was the exact situation i faced today at this station. Being a part of emergency service, i could have the privilege to run away from the situation by showing my i-card but this type of harassment they are doing daily with hundreds of common people.

3. Last of all i must state you that 4-5 months back, all the fire extinguishers of noapara was expired and it was hanging in this expired condition for a long time. After informing this fact to the security staffs, the situation came to notice of them. They repeatedly requested me not to give written complain against this and accordingly i kept their request. This is the exact scenario of noapara metro station.

Please look into the matter immediately, so that common people do not loose their hope towards the complaint resolution section of metro railway. Awaiting for your fast and sharp response.

Regards,
Jhilmil mukherjee
Scientific officer
Ashok laboratory