Mg University — fees deducted but certificate not received

Uttam001

from Ingraj Bazar, West Bengal

Website:

mgu.edu.in

Sir, I had applied for my M.A. degree certificate through online last year. For the certificate amount I had paid Rs.5000 from my debit card of my account under The State Bank of India. But the problem is that the university showed “the payment has not been received by university” although the fees had been deducted from my bank account. I had also got a mail from CCAvenue about the payment confirmation :
"Order - MGU/112/SN1110025/015',
CCAvenue Reference[protected],
Order Date - 19/10/2016 at 10:19:23".
Please take necessary steps to solve the problem so that I can get my M.A. degree certificate immidiately.

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MG University customer support has been notified about the posted complaint.

Nov 09, 2017

Updated by Uttam001 Sir, I had applied for my M.A. degree certificate through online last year. For the certificate amount I had paid Rs.5000 from my debit card of my account under The State Bank of India. But the problem is that the university showed “the payment has not been received by university” although the fees had been deducted from my bank account. I had also got a mail from CCAvenue about the payment confirmation :
"Order - MGU/112/SN1110025/015',
CCAvenue Reference[protected],
Order Date - 19/10/2016 at 10:19:23".
I had contacted CCAvenue about this problem and they replied that they had sent all the information to MGU, Meghalaya.
Please take necessary steps to solve the problem so that I can get my M.A. degree certificate immidiately.