Michelin India — Faulty michelin primacy 3st tyres

Address:	New Delhi, Delhi, 201011
Website:	www.michelin.in

Hi
It is with utter grief and disappointment that I am writing this mail to you. I am amazed to see the state of affairs Michelin India has gotten into. I had purchased 4 Michelin primacy 3ST 195/60/R15 tyres for my Fiat Linea (So called best & premium tyres in the market) from Madaan tyres New Delhi 3 months back in October, I had paid 25, 000 bucks for a set of 4 tyres. To my surprise within just 3 months o[censored]sage and roughly after 1500 kms, one of the tyres have developed a side bulge with very careful driving. I have literary babied the car being an automotive enthusiast.
After talking to few of my friend on TEAM-BHP( Indian Automotive Forum ) I went ahead and lodged the complaint with Michelin India and was assured that necessary steps would be taken to rectify the issue, I then got a call from Michelin Account manager- Mr Alok Goyal who promised to get the tyre surveyed which he did after a couple of follow ups. After the survey I was told that car has been involved in a mishap due to which tyre has been damaged and nothing can be done about it. Car alloy was absolutely perfect though without sign of any damages, it was difficult to digest the statement because as I had said earlier I had babied the car like I usually do in these last two month.
After further discussion with Mr. Goyal I was told that it’s because you have purchased the primacy 3ST tyres that I am entertaining you otherwise god knows what would have happened. This was when your dealer (Silver Line Automobiles- Dehradun) where I got it surveyed was taking my favour and was counter questioning Mr. Alok Goyal about the quality of these new tyres. Few minutes later I was offered a 40% discount if a purchase a new tyre which was beyond my understanding.
Michelin has authorised its dealers to sell these tyres in India after a formidable amount of research and development and if I am being told that the tyre got into a pot hole (Which never happened) which we have in abundance in India and that too after just 1500kms o[censored]sage and nothing can be done about it. I feel pity for Michelin and its rude staff that I had to go through this. Even my stock good year tyres gave a lifespan of 48, 000 Kms before I opt for these tyres. I even have a Triumph Superbike wherein I got Michelins fitted few months back and I would not be amazed if those get any sort of defects in near future.
I would be more than happy to get all the tyres replaced and get local tyres fitted as there is no point in getting premium & faulty tyres if they don’t even last for 2000 odd kms. I would request your views on this matter if you can spare some time of course.
Regards
Sahil Bansal
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