[Resolved]  Micromax — Complaint against service center and poor service (Job Sheet No : N[protected])

Address:

New Delhi, Delhi

Hi Sir, My Name is Amit Bansal and i had purchased Micromax Canvas HD A116 (White) last year through Amazon as mentioned in the invoice attached. I am writing this to you so you can know that i will never ever purchase a micromax handset in future and also advise other not to do so. Last Month my phone stopped working and got stuck in reboot so i went to one of your service center (my biggest mistake), the service center name is AVJ Communication located in GTB Nagar, Delhi. They told that there is a part that need to be replaced and after that whenever i call them or go to their service center in between they replied that the part is pending and has not came from the company yet. After waited for a long time when i went last week to the service center they assure me that your handset will be repair within a week and finally two days before i got a message that your handset is repaired. Now comes the real shocker as when i went today to their service center they give me black color handset however my handset was white, surprisingly the IMEI number was correct. I confront that them that what is this joke and what is going as u took a white handset and now giving me back a black one.They replied that the part that they received didn't come in white so they changed the body. OHH MY GOD. Can u imagine what a piece of crap they were saying and the bonus is that my Handset was in very good condition expect the reboot issue) however the black handset they were forcefully giving was scratched from borders and was in very poor condition. I even talked to Rajat Tripathi on mobile # [protected] who was a grievance officer i think so and even had a word with ASC Manager Mr. Jitender but nobody gave me a satisfy answer. They said that we will replace the body of handset with white whenever it is available. I was frustrated and decided not to collect handset and told them i want my original handset as it is either repaired or not repaired ASAP and left from that place. Now i will be waiting a response from your side before taking any further action. This is kind of fraud and also can be said crime what was supposed to happened if i would have collected that black handset.(which i think they replaced with original white one). This complaint will be copied and move forward to Karkardooma Consumer Forum Court, Social Media (Facebook, Twitter, etc) and to Delhi Police (as you people tried to cheat me) if necessary. I hope i don't have to take the further action and this issue can be resolved on an urgent basis. Will be waiting for your response in next 7 days time. Thanks & Regards Amit Bansal Contact : [protected] Email: amit.[protected]@gmail.com