[Resolved]  Micromax Mobiles — Model A94 became defective with in one month of purchase

Address:

Pune, Maharashtra

Dear Sir, Complaint lodged earlier is sent once again. Please take some remedial action as i am suffering since I deposited the phone with your vendor M/s Planet Cell at Nagar Road Pune. regds, Maj. S L Vig [protected][protected]-- From: [protected]@hotmail.com To: support.service.[protected]@micromaxinfo.com CC: [protected]@gmail.com Subject: Complaint - Microsoft Mob - under warranty Date: Wed, 22 Oct 2014 11:01:06 +0530 COMPLAINT Model : A94 IMEI : [protected] ESN No. : [protected] Invoice No. 870ED6/14-15/35643 Invoice Date ( Through Snap Deal) : 16-Sep-2014 Buyer : S L Vig Sir, All of a sudden the "CAMERA" of the phone stopped working on 20 Oct, 2014 with in one month of purchase. When checked by your vendor at M/S Planet Cell at Nagar Road it was found that the:- i) Camera of the hand set was not working and needed replacement. ii) "TOUCH SCREEN" was also not functioning properly. The Vendor further informed that both these items needed replacement and it will take a minimum of 7 / 8 days. When i requested for a hand set for use during this period he brought out that no such practice was being followed and I had to be without a Mob hand set./ Phone for minimum a week. On requesting that these items could be demanded from the Micro-max and pending receipt, I should not be deprived of the hand set for such a long period as "Diwali" greeting / wishes etc. were to be exchanged. You will also agree that this period being "FESTIVAL SEASON" how one will feel being out of communication for such a long period. Please not that this is not only a deficiency in "CUSTOMER SERVICE" but demands compensation of inconvenience and commuting expenses to the customer. Your vendor further gave a invoice of Rs. 250.00 vide Job sheet date 20-Oct-2014 to be paid by me. This is also may not be justified. I wish to take up this matter with the consumer forum if no satisfactory reply is received by me immediately. regds, Maj. S L Vig A-7, Moghul Garden Lane No.-5, Koregaon Park Pune 411001 (R[protected], Mob.[protected] © 2014 Microsoft Terms Privacy & cookies Developers English (United States)