Micromax — Poor product quality, service and warranty

Address:

New Delhi, Delhi

Problems: Swollen Battery, Faulty USB Cable, Headset and Audio Jack, Extremely Poor Service and Denial of Product warranty Sir, I purchased Micromax Canvas HD A116 (IMEI No. [protected], [protected]) on 28th June, 2013 using Flipkart. The product received has been far below standard quality and I have had been facing various problems at regular intervals during this period for which I have had to visit Micromax service centres (Azadpur as well as Nirman Vihar) numerous number of times. Even most of such visits have also been in vain as I was turned down and asked to return back stating reasons such as "Today servers are down. Visit on Monday", "There's some software problem going on. Check after few days. You can call on these numbers to enquire if the things are working or not"(These numbers rarely work) etc Sir, I am a student of 4th year IIT Delhi and I am at a very crucial juncture in my career where I need to be focusing more on my studies but unfortunately I have been forced to be running around their service centers. I have been running around for some time now for the problem of a faulty audio jack too. But the biggest problem which I had to now face is of battery. My phone has been giving very low battery backup for few months now. For which I have visited Service centers to no avail. About a month ago too at Nirman Vihar center, I was asked to sit for about 2 hours just to get me a job sheet and was told that even after you get this, you will have to leave your battery for at least 10 days and then you will be informed. Sir, I am a student and I live in a hostel. It's very difficult to manage without a phone. And due to this reason, I didn't follow up then. But now when I realized about a week ago that the battery was swollen too and the back up was unbearably low (2 hours when moderately used), I asked my brother to visit Azadpur Service center to get it checked. He visited on 27th Dec of which job sheet's image is attached. Though they admitted there that warranty is officially upto 28 December (1 year warranty for phone and 6 months for phone accessories like battery, Hands free (headset) and USB cable), they refused to acknowledge that the phone will be considered in warranty reasoning that warranty period always lasts only till a day before the end of six month period ( according to them it ended on 26 Dec). The logic was lame and it was only a gesture which indicated denial to my consumer rights. They also came up with an excuse that the swollen battery will not be considered in warranty and you are unlucky if you got one. Sir, I am a student in a very reputed institute and the most important loss to any student is of time and education. I have been forced to run around various customer care centers over the past few months in vain. I have my classes on all weekdays and due to the rush at weekends at their service centers, I have been forced to take absence from my classes and travel at so many occasions over such long stretch of distance (every such occasion costing me a minimum of 6 hours in total). Moreover due to the low battery backup and faulty Audio jack, headsets and USB cable, I have been forced to use a faulty handset for too long. Now, I have been asked to pay Rs 800 for battery, Rs 250 for USB cable, Rs 400 for headsets and I was told that for checking my audio jack (which is a hardware problem), they will update the software and all my data will be lost (which I can't seem to understand as problem is no where related to the solution). I don't understand the need to pay this money as my product was under warranty.