[Resolved]  Micromax — Poor response from service centre and useless product

Address:

Jodhpur, Rajasthan

Hello micromax I am Rahul Singh from Jodhpur city (rajasthan). My wife purchased micromax canvas 2 on dated 4/6/2013 from the retailer. After some time its giving bad response like hangover, poor touch and very poor application. One its touched screen totally jammed and not giving any response. I went to service centre at Logix electronics & automation at jalori gate, Jodhpur. They told me I had to changed the mobile screen due to swat water penetration into the mobile and I asked about warranty they told me its screen now not in warranty due swat water penetration into the mobile ultimately I had to changed the mobile screen on extra cost. Finally I changed the mobile screen on dated 14/12/2013 and the person who changed its screen he told me that my mobile warranty extended to one year more so I was happy. Now its screen again and again create problem in touch. Its touch screen does not work properly and always jammed on incoming call and irritate me always in emergency time. In vertical position of mobile the its touch does not work in single time. Now today I was very helpless and went to service centre again put my mobile problem against service centre. I met again same person. He told me about physics and told this mobile work on physics formula basis and this mobile can’t work when it is in vertical condition. Its works only when it is in horizontal condition due to gravitation force. I am also engineering student I know the physics. He wanted to teach me physics. And he said your mobile warranty again gone I have to changed the screen on extra cost. He was totally non-technical person who is operating such like service centre. He said company manufactures its like mobiles and every mobile of micromax have this situation. That person wanted to make me fool. I showed him sony and Samsung mobile and operate in vertical condition and these mobile work very well. If that person was right about this bad thing in this mobile. Then micromax should stop the manufacturing like these mobiles. You don’t have to right the selling like these useless and worst mobile things. And if he( service centre owner) was wrong then micromax should take rights of repairing and servicing of mobile at service centre.I had collect the single rupees with hardworking and honesty. You can’t make us fool and dump. I will go to consumer court and fight again micromax and that servicing centre person and show you your brand micromax is very poor and bad. You should not to be exists in this mobile market.