Micromax Yu Yuphoria — Phone network problem and proximity sensor issue | |||||
I have purchased this Yu Yuphoria phone(IMEI: [protected] & [protected], Sl no: 1e251064) on 17 July'15 and started using it. after adding two sims (Dual sim-micro)some days later there was issue related to data connection(internet) and proximity sensor(may be i haven't noticed when i bought). first i called up the customer care of YU (YU Care-not a tool free) to lodge compliant related to phone network connectivity and proximity sensor issue a coordinator answered the call professionally and suggested to do factory reset that would solve all phone issues. as per solution it was done and lost all personal data but issue stood unresolved, later again when i called up YU guys and got same response(to do factor reset) but this time they asked me to hold for long time to check further where i lost my phone balance and time but no solution. Till now issue is not solved and they are not even ready to lodge complaint for this issue(if we insist they will ask us to hold for long time and will give solution to do hard reboot or factor reset). Need my money to be refund with compensation for wasting my time and money on this phone. Was this information helpful? | |||||
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Micromax Informatics customer support has been notified about the posted complaint. | |||||
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+91 12 4481 1000 [Head Office]
Micromax House, 90B, Sector-18, Gurgaon, Haryana, India - 122015
I have missed number of important calls due to this network issue, only one sim or network will be available in phone another number will not reachable most of the times.
Before sending this comment and putting up in site i have called service provider from Airtel and Docomo number of time and have inquired, got signal strength checked.
it is an issue with YU phone, both sims are working well in my other Micromax fire 2 phone.