[Resolved] Alpha Radios, Noida — Online/e-Commerce Fraud
I purchased a VOX A2000 android mobile from www.naaptol.com in Nov. 2011 (Order No. 2895213). It stopped working in April 2012. It took me around three months to catch hold of their vendor oAlpha Radios' CRM Ankit Insha. Mean while naaptol people kept me engaged with useless exercises. They gave me Customer Care Nos [protected], 4248888, 4553015, 4553014, 4573232, 4553010. None of them worked.
Mr. Ankit then asked me to send the faulty product to their warehouse at Naaptol Service ware Houses, Khasra no.386,
Gali no.2, A Block, Mahipalpur Ext., New delhi-110037. I sent that product through DTDC CN No. Z63610955 on 23 July 2012 and they received it in order. Then they kept apologizing for the delays through email. And then they took their time to send its replacement "a third class cheap VOX9500 NON-ANDROID phone" which I immediately objected to.
Again Mr. Ankit suggested me to sent the replacement back which I did through FirstFlight courier AWB # W46603635 on 27Nov.2013. Mr. Ankit again apologized for the inconvenience and reveled that my product cannot be repaired so he assured me that I will get my money back within 21 days from Nov. 2013.
And now they have stopped taking my emails or call on Mr. Ankit's mobile. Their customer care Nos. are not existing ones.
Please help me in getting my refund back along with interest on that money and some compensation for the harassment caused for around an year. In addition these people should also get some lesson so that they don't cheat anyone else.
I am enclosing the text of some of the emails in support of my case.
Thanking you in anticipation.
Kirti Kamal Bhardwaj
Complaint marked as Resolved Aug 13, 2020
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