[Resolved]  LG Electronics India Pvt. Ltd — Defective Set not getting replaced

Address:

West Bengal

It is to my utter dissatisfaction that I write this mail and have to knock at your door as I feel cheated by LG Mobile phone department . I am continuosuly facing problems with the LG nexus device since buying it from Mobile Store in Kolkata from their Gariahat Branch .I should have taken a samsung or iphone and would be recommending that to my colleagues as well . The following are the complaints as of now -
1. The phone gets heated up abnormally even while talking just 5 minutes on it . Such is the heat generated that its impossible to hold it .

2. The outgoing voice call is not audible and the receivers always complaint on this .

3. The phone s battery life is pathetic with battery draining off every 1 hour even without talking much . Now if LG sayS that don't use internet then I must say that such smart phones shouldn't be marketed as a dead set if I'm not using the basic features .

I have given the set for servicing to Balaji services at gariahat kolkata and they also keep giving excuses and am not happy with the way the issues are dealt .

Another problem is that LG has given 2 numbers of mr.rahul verma (Mob No. - [protected]) who is the branch service manager and another of their personnel(Mob No. - [protected]) . Till date he has not picked up my calls on the number mentioned and neither bothered to respond . I will not leave this matter without dragging LG to consumer court and forum and will ensure this mail to be looked into by the highest authorities in consumer affairs department . Also would like to get a response from your national head or the eastern zonal head . I am a senior banker and being in a service industry such pathetic service delivery from LG is something had never expected . Want immediate replacement of the defective set and will accept any repairs on this . Its hardly a month I have purchased this and such quality is not acceptable .need a reply and also want an action taken on service managers .


The whole incident has resulted in a total financial loss of 27000 Rs to me as that is the price of the set and as the full set is defective it has to be replaced . The whole incident has also lead to a lot of mental harassment from LG s end as well as their service center personnel .
LG customer care with email id - [protected]@lge.com , have been sent many mails but they have all responded with false assurances and also faulty communication with no one contacting me from the company .

Spending 27000 Rs on LG mobile and then not getting any due replacement of defective set and neither a contact from the company is unacceptable.

Regards
Rahine Bose
Regional Manager
Large pvt sector bank
Kolkata
Mob - [protected]