[Resolved]  Poorvika — Purchased mobile got repaired still no response

Address:

Chennai, Tamil Nadu

Hi, Your service is very poor and your making the customer feel worse and bad. The committment which you make does not maintaining it. You say that we are following up with the compliant only when customer calls up your responding back until and other wise there is no use that once you sold and if we find any defect in the product within month you make the customer to suffer the maximum extent and you should be in our shoes and enjoy the pain. The biggest mistake i ever made his purchased the mobile in Poorvika and i will say to my friends and relatives not to buy any product from Poorvika they are cheating customers and enjoying our money. Please find the details below: - Model – Micromax A65 S.No. Subject Date Value Remarks 1 Purchased on 5-Jul-13 5250 Changed 3 handsets within purchase period 2 Handset given for repair on 18-Aug-13 Still under processing, the Purchase store is at M R Nagar and checked with Head Office they give some other commitment I raised concern on that day the customer service agent called me and they said they will look into the issue. Then they wanted to comprise of offering another model. The model which i purchased was Rs.5250 and the model they suggested is Rs.4000, when i asked for compensate they said that they can do maximum is to extended the warranty for 1 year period. So, the loss is 1250 for me and its a profit to your team and your enjoying the hard earned money by us. To get the approval of the model they called me daily once got now they did not say what is the status. Its really idiotic one to image by buying the mobile in Poorvika is the worst i have ever experienced. If i am not getting the mobile as they said its 25-Sep-13 i am going to file it in consumer court