[Resolved] Samsung Electronics Pvt Ltd / Mobile Handset — Regarding Warranty issue | |||
I have purchased a Sumsung Mobile Handset GT-S6802 (Samsung Galaxy-Duos Sumsung Authorized Center in Jaipur Center on dated 14.09.2013 (Copy of bill attached) . On dated 25.03.2013 my mobile handset is not working properly (Not Recharge battery). On dated 28.03.2013 i am going Sumsung Authorized Service Center, Jaipur, they checked my phone and says that some water logging problem in handset so the main board is faulted, so your warranty is over but my hand set is proper working excluding charging problem, I tried many time to conveyance them but they not understand. I am complaint Sumsung head office regarding this problem continuously on dated 30, 31, March and 01, April, 2013 but my problem not solved by them till today (Attached copy of emails send to Sumsung and reply received from Sumsung office). Finally he asked me for a discount on repair. but i says him that when my phone is in warranty period then why i pay discount repair amount if handset main board is faulty then why my handset is working properly excluding charging problem, but he could not me satisfied. So my compliant to you that please give instruction to the Sumsung to provide me warranty on my handset and solve my problem immediately Thanks Jagmohan Amariya L-64, Himmat Nagar, Tonk Road, Jaipur-302018 Mobile No.[protected], [protected] Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 3 Comments | |||
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Samsung — Regarding warranty
I have bought an 40 inch LED TV from DUBAI on 22/05/2012Since 15 Nov 2012 it is not working and even though it has an international warranty, the service centre is not ready to repair it under warranty.I contacted service center but they didn't responded positively.
Aarish kukkar
[protected]
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Bill not issued — Regarding Mobile battery Bill
I have purchased original Nokia battery from New Gujarat Marketing,R-5&6,1st floor,jagadish market,abids,Hyderabad.Ph[protected] shop owners cell-[protected] on 25/02/2011.When i purchased the battery the shop owner just made a small plain paper receipt of Rs.480/-. After using the battery for 2days i had a problem of easy discharge of battery. It works for only 2hrs. when i approached the shop owner he just told me to contact Nokia customer care.I approached the Nokia customer care they told me to get original bill from shop owner. when i again approached the shop owner he refused to give me the bill,started arguing and threatened to beat me. As i could not do anything i calmly came out. My request to consumer complaint board is to take strict action against such shop owners who are making fraud by selling duplicate batteries into the market. It is very difficult to identify which one is original and which one is duplicate. They are making huge money without paying taxes to government by issuing plain paper bills to the customers. Such shop owners when we approach first time they speak sweetly and when we go again with a complaint they not even listen to our complaints. I request you to take strict action against such shop owners.