[Resolved]  Samsung Note 2 — Faulty Motherboard

Address:

West Delhi, Delhi

Hi Team,

My Name is Rachna Agarwal and i purchased new Samsung Galaxy note 2 on 16th Feb, 2013. After the purchase i travellled for business meet and identified that i am unable to connet wi-fi from airport and Taj hotel from open network which does not require any password etc.....

I am listing the details of my case below for your reference and appropriate prompt action.

I came back and followed my issue regularly with samsung customer care executive and spent hours over hours to go back and forth each time to convey my queries and help them understand it for them to resolve. All this happened within the week i purchased the cell....for which samsung team has refused that i have contacted them....unfortunately i also didnt make the note of the refrence number...

I have a job that requires extensive travelling and makes its impossible to connect on the move. Even my official work is getting hampered due to this issue. The main reason to buy this business phone is to bring efficiency in my work...however all it has caused me is dissatisfaction and discomfort.

I have almost spoken with 10 of their agents (including floor supervisor) and not even once, anyone one could understand and resolve my issue. ( You can check my call references[protected] 8 with their call centre and past e-mails for complete details).

The issue with my handset is that it has a faulty motherboard (i was finally informed by samsung service centre at Moti Nagar, Delhi on 18th March, 2013, ref no. [protected]) due to which im unable to connect internet through wireless.

Now, almost after 1 month, i have been told that while my handset is faulty and i was eligible for a replacement only with in first week. I have only 1 question ____why i was not informed about this clause when i was talking daily with your executive and wasting my time unnecessary.

I have already spent Rs.35,000, 30 days and infinite hours on resolving this issue and now, without any further dealy, I demand replacement and compensation for the mental agony and inconvenience i have been out throughdue this manufacturing deffect .

This has been indeed my worst service experience. I demanded for their CEO contact number and email addreess fo which they refused upfront...in no circumstances they can so for CEO details as this is clients right...

I also informed them as its the fanufacturing fault therefore i want nothing less than a fresh handset. I will not entertain any call for replacement of faulty PBA...

Looking forwards for your support and urgent intervention....

Rachna Agarwal
Mob: [protected]
E-mail: [protected]@gmail.com